Cancellation & Refund Policy

Last updated: December 2023

Booking Cancellations

SGM SpeedO, owned and operated by Sant Gajanan Maharaj Education Group, Mahagaon, allows ride cancellations with the following conditions:

  • More than 2 hours before pickup: No cancellation charges
  • 1-2 hours before pickup: 50% of estimated fare
  • Less than 1 hour before pickup: Full estimated fare
  • Driver cancellations: No charges to the user

Refund Eligibility

Refunds are processed under the following circumstances:

  • When a user cancels a booking within the eligible time frame
  • When a driver cancels the booking
  • When the ride is not started within 30 minutes of scheduled time
  • When there are technical issues preventing ride completion
  • When the service quality falls below acceptable standards

Non-Refundable Scenarios

The following scenarios are not eligible for refunds:

  • Cancellations made less than 1 hour before pickup time
  • No-show by the user (user not available at pickup location)
  • Ride completed successfully and user paid the final fare
  • Requests for refunds after 7 days of ride completion
  • Issues reported after the ride has been completed and payment processed

Refund Processing Timeline

All eligible refunds are processed within 5-7 working days from the date of cancellation approval. The refund timeline depends on:

  • Payment method used for the original booking
  • Bank processing times for refunds
  • Verification of cancellation eligibility
💰 Refund Guarantee: Once your refund is initiated through Razorpay, you will receive an SMS and email confirmation with a refund reference number and tracking status.

Refund Method

Refunds are processed through the same payment method used for the original booking. All refunds are securely processed through Razorpay, our payment gateway partner:

  • Credit/Debit Card: Refund to the same card used for payment
  • UPI: Refund to the same UPI ID
  • Net Banking: Refund to the same bank account
  • Wallet: Refund to the same wallet used
  • Contact our customer support within 24 hours of the cancelled ride
  • Provide your booking ID and reason for refund request
  • Our team will review your request within 2 working days
  • Approved refunds will be processed through Razorpay within 5-7 working days

Refund Request Process

To request a refund, follow these steps:

  1. Log in to your Cabme account and navigate to "Bookings"
  2. Select the booking you wish to cancel
  3. Click "Cancel Booking" and confirm the action
  4. Receive immediate confirmation and refund reference number
  5. Check your email and SMS for refund status updates
  6. Refund will be credited to your original payment method

Refund Status & Tracking

You can track your refund through multiple channels:

  • Razorpay Reference ID: Provided in confirmation email for tracking
  • SMS Notifications: Real-time updates sent to your registered phone number
  • Email Notifications: Detailed refund status reports sent to your registered email
  • In-App Dashboard: View refund history and status in your account
  • Support Portal: Contact support with your refund reference ID for instant updates

Refund Disputes & Issues

Refund Not Received

If your refund has not been credited after the specified processing time:

  1. Check your bank statement or wallet app - it may already be credited
  2. Contact your bank/payment provider to confirm processing
  3. Email us at sgmcabbooking@gmail.com with your refund reference ID
  4. We will investigate and follow up with Razorpay within 48 hours
  5. Issue will be resolved within 5-7 business days maximum

Incorrect Refund Amount

If the refund amount is less than expected:

  • Check if any cancellation fees were deducted (applicable if cancelled within 2 hours of pickup)
  • Review your booking details for the fare breakdown
  • Contact support with booking reference and refund details
  • We will process an adjustment refund for any discrepancies

Duplicate Refunds

If you receive two refunds for the same booking:

  • Do not ignore it - this is a system error
  • Immediately contact support with both refund IDs
  • You may be asked to return the duplicate refund
  • Failure to report could result in account suspension

Failed Payment Refunds

If your payment was declined but amount was charged:

  • Your bank rejected the transaction - money was not successfully transferred to us
  • Check your bank account - the hold will be released within 3-5 business days
  • If still pending, contact your bank directly
  • We will issue a courtesy refund if requested with proof

No-Refund Scenarios

The following situations will result in no refund:

  • Ride already completed or driver already assigned
  • Cancellation within 1 hour of scheduled pickup (per policy)
  • Cancellation due to user account violations or fraudulent activity
  • Payment made with disputed or reversed cards/wallets
  • Refund already processed for the same booking

Razorpay Chargeback Policy

Initiating a chargeback with your bank for a refund you received or dispute without contacting us first may result in:

  • Account suspension and permanent ban
  • Legal action for fraudulent dispute claims
  • Chargeback fees charged back to your account
  • Blacklisting with payment providers

Always contact our support team first before initiating any chargeback.

Refund Timeline Summary

\n
Cancellation Time Refund Amount Processing Time
More than 2 hours before pickup 100% Full Refund 1-7 business days
1-2 hours before pickup 50% Partial Refund 1-7 business days
Less than 1 hour before pickup 0% No RefundN/A
Driver No-Show / Service Unavailable 100% Full Refund 24-48 hours (priority)

Contact Us

If you have any questions about your refund or need assistance, please contact our customer support team:

  • Email: sgmcabbooking@gmail.com
  • Phone: 8458522274
  • Address: Sant Gajanan Maharaj Education Group, Mahagaon, India